I'm sort of appalled at this sentiment, also in the article itself.
It's just a consumer lens, people should've just bought the super-duper L lens, of course it's going to break if you actually use it, etc. No I don't think so, especially not for ~2000$.
Not to mention that there is no 200-800 L of the same size. The brand "Canon" should itself be enough reputation. And especially at 2000$ for a consumer lens, that is going to be a lot of cash for a simple "consumer" or non-professional amateur. Have a little bit of empathy for the little man please, not just for the giant Canon corp who decided to save a buck here or simply skimped on engineering.
Bearing some exceptions of people needlessly abusing the thing, I think it's wholly unacceptable that it would break simply during transport.