FIXED: Bug in Adobe Creative Cloud Deletes Mac User Data Without Warning

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Who Dey
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Jul 20, 2010
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#1
HTML: 
<p>*UPDATE*

We’re told Adobe has posted an update for Creative Cloud that addresses the issue mentioned below.</p>
<p><!--more--></p>
<p>Adobe has had a rash of high profile bugs over the last few months, and it appears another major bug has been found in the latest version of Adobe Creative Cloud, an update Adobe has ceased from pushing out to users.</p>
<p>From Ars Technica:</p>
<blockquote><p>The deletions happen whenever Mac users log in to the Adobe service after the update has been installed, <a href="https://backblaze.zendesk.com/entries/98786348">according to officials from Backblaze</a>, a data backup service whose users are being disproportionately inconvenienced by the bug. Upon sign in, a script activated by Creative Cloud deletes the contents in the alphabetically first folder in a Mac’s root directory. Backblaze users are being especially hit by the bug because the backup service relies on data stored in a hidden root folder called .bzvol. Because the folder is the alphabetically top-most hidden folder at the root of so many users’ drives, they are affected more than users of many other software packages. <a href="http://arstechnica.com/apple/2016/02/warning-bug-in-adobe-creative-cloud-deletes-mac-user-data-without-warning/" target="_blank">Read the full article</a></p></blockquote>
<p><iframe src="https://www.youtube.com/embed/0xKlFO3_j5E" width="728" height="409" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p>
<p>Backblaze users reported the issue in large numbers, but the bug can affect everyone.</p>
<p>Adobe has confirmed the bug</p>
<blockquote><p>An Adobe spokeswoman issued a statement that read: “We are aware that some customers have experienced this issue and we are investigating in order to resolve the matter as quickly as possible. We are stopping the distribution of the update until the issue has been resolved.” The version that appears to be causing the deletions is 3.5.0.206, Pusin said.</p></blockquote>
<p>If you’re running the affected version, it’s advised you don’t login to Creative Cloud until an update/fix is available.</p>
<p><em>Thanks Jeffrey</em></p>
<span id="pty_trigger"></span>
 
#4
Re: Bug in Adobe Creative Cloud Deletes Mac User Data Without Warning

Creative cloud sounds more like a creative ocean and the bad news is Jaws is out there and we can hear that all too terrifying E F E F E F E F... as this shark has found it's feeding territory and it is Mac users. So when they say it is safe to go back in the water... will it be like hooper in the shark cage? I for one am not lining up to be a hot lunch. Good luck Mac users, I will tell the kids you went fishing. It's only an island if you look at it from the water. You knew all of those things and still my files are gone... my files are gone...
 
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#7
Re: Bug in Adobe Creative Cloud Deletes Mac User Data Without Warning

Why would an update or an app ever be designed to delete/overwrite an entire hidden file folder - as it haüpens, the first in alphasort order - other than the one it is using for itself? Major f*ckup by Adobe. Luckily i am not directly affected as i don't use Mac and have stayed clear of Adobes rather uncreative and buggy cloud that demands monthly payments. Will continue to do so.

"Affected CC users on macs ate asked to not log into the cloud until problem is resolved". Wow, good luck finishing your images from that wedding you shot yesterday! Incredibly helpful, Adobe!
 
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#8
Re: Bug in Adobe Creative Cloud Deletes Mac User Data Without Warning

This is exactly the sort of reason I like stand alone systems.

If it ain't broke, don't fix it. "connected" software is too easy to "fix", so it's never fixed as it's never properly tested, because the next update can always fix any problem, which just introduces new bugs.

Adobe needs to pay (yes money) for the damage they've done to users.
 
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#9
Re: Bug in Adobe Creative Cloud Deletes Mac User Data Without Warning

I thought the whole ethos of Apple and it's closed ecosystem was that users are protected from this sort of conflict between applications?
I wonder what Apple's position is. This sort of thing if allowed to carry on has the capacity to damage the brand.
 
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#11
Re: Bug in Adobe Creative Cloud Deletes Mac User Data Without Warning

AvTvM said:
"Affected CC users on macs ate asked to not log into the cloud until problem is resolved". Wow, good luck finishing your images from that wedding you shot yesterday! Incredibly helpful, Adobe!
Click to expand...

I had no problems finding images I shot yesterday. Not signing into CC doesn't prevent me from running software (or simply browsing the file system).
 
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#12
Re: Bug in Adobe Creative Cloud Deletes Mac User Data Without Warning

Two things I have been saying for a long time are proven to be true:
- The touted advantages of automatic updates can have a lot of unintended consequences, particularly if you run a more complex system.
- Cloud storage is only suitable for short term, tertiary storage. For serious primary/secondary backup, you need local storage media under your own control.

Happy Mac user running Affinity and LaCie RAID1s.
 
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#13
Re: Bug in Adobe Creative Cloud Deletes Mac User Data Without Warning

Bug was annoying, but easily fixed using Backblaze's online instructions. No data lost.

Kinda ominous, tho; don't appreciate this level of intrusiveness.
 
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#14
Re: Bug in Adobe Creative Cloud Deletes Mac User Data Without Warning

fugu82 said:
Bug was annoying, but easily fixed using Backblaze's online instructions. No data lost.

Kinda ominous, tho; don't appreciate this level of intrusiveness.
Click to expand...

I remember early releases of Photo Mechanic were set to delete your images, as in erase them completely, if the program thought you were an unlicensed copy/user. Now that was intrusive and one reason I never bought into it. Same with DXO, if you get a disc with 'the program' on it all it contains is a number, it then logs in to DXO servers and downloads the program with some very heavy handed always on monitoring aspects to it.

If anything Adobe are more upfront and open about what their programs do than many other companies, but there is no excuse for this latest programming mistake, although they do seem to have acknowledged it and made a repair pretty quickly.


P.S. I wonder why my earlier reply was deleted, it was entirely on topic!

P.P.S. It didn't, it is in the other thread! DOH!
 
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#15
Re: Bug in Adobe Creative Cloud Deletes Mac User Data Without Warning

Happened to us and not all data recovered. Some auto passwords gone also with the deletion of the files. Sounds like they'll have another update to fix soon again.
 
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#16
Re: Bug in Adobe Creative Cloud Deletes Mac User Data Without Warning

AvTvM said:
Why would an update or an app ever be designed to delete/overwrite an entire hidden file folder other than the one it is using for itself?
Click to expand...

I agree. It looks that for Adobe switching to the subscription model didn't mean to switch to competent developers also. The amount of bugs that marred LR6, and this one, hint at big issues at Adobe development and QA. Code that blindly deletes the first hidden folder that it encounters should have never reached the beta stage (hope Adobe still makes betas), far less the production one (and the developer should be taught proper coding with a CAT 5 o' nine tails whip). Hope for Adobe "subscription" doesn't also means customers do the QA - paying for the privilege <G>.
 
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#17
Re: Bug in Adobe Creative Cloud Deletes Mac User Data Without Warning

got hit. As far as I can tell, the system (2013 Mac Pro, trash variety) is running fine. Saw the msg from Backblaze, tried to restore the file but couldn't find it in the online backup. Perhaps since this is a system file, it is not backup'd up?

Add the new directory /.Abodedontdeletemybzvol
 
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#20
Re: Bug in Adobe Creative Cloud Deletes Mac User Data Without Warning

rfdesigner said:
This is exactly the sort of reason I like stand alone systems.

If it ain't broke, don't fix it. "connected" software is too easy to "fix", so it's never fixed as it's never properly tested, because the next update can always fix any problem, which just introduces new bugs.

Adobe needs to pay (yes money) for the damage they've done to users.
Click to expand...

But, but it's the magic of distributed computing the cloud! The cloud is wonderful!
The cloud is perfect! It's magical! It's unicorns and rainbows!
 
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