CPS is run very differently in different countries. For Australia, it is only open to professionals ie with business setup and a minimum of 2 bodies. Note that they updated the "1D" description to include R3 but not "5D" to "5D/R5". Professionals clearly must not own R6 let alone R which uses the same 5Div sensor.If I was a Canon exec, I would set up something like Canon Professional Services and send requests for opinions directly to people already invested Canon products
https://cps.canon.com.au/cps/membership/qualification
Even if I put in a business number and 1 x 5D body with 3+ lenses, it says I don't qualify!
My point is that CPS Australia is quite limited and they don't need/want feedback from cashed-up amateurs or even professionals with one body.
CPS in other regions seems to be much easier to join and Canon could reach those members easily.
Neuro has mentioned in the past that Canon uses the warranty cards for people to send back their information and current kit but those aren't used in all countries and assumes that there is a reasonable % sending them back. I don't send them back for any product simply because local legislation covers virtually everything anyway.
I am sure that Canon accesses their professional users well and have focus groups but I am less convinced that feedback from their non-professional use base is substantial. Reseller feedback especially in Japan would one source though and sales figures.
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