R5 II Eye controlled focus issue/DOA body?

[Modesmouse]

Update: The camera was replaced by a new one by the store today, no problems with the new one =)!
The old was sent to canon as a DOA.

Hello
Long time lurker, first time poster.

I finally got my R5 II and the joy might be cut short with a possible DOA body. When eye controlled autofocus is on (calibrated and not calibrated) while looking in the viewfinder, the viewfinder shuts off for a split second and I see the lcd lighting up shortly and then the viewfinder comes back on. This happens multiple times and keeps happening. I tried with both my eyes and in different positions, far away, close and at different angles. It also does it while watching back a recorded movie or photo. Its only when eye control is on.
I tried resetting the camera, but the error is still there. I experimented with different viewfinder settings, smooth and power save on and off. Also tried another battery, and changing the auto switching, ofcourse when having only the viewfinder chosen, the problem also goes away.

Have anyone else had this issue?
Sounds like the eye control focus is triggering something that makes the viewfinder switch to the screen.

I will try the demo camera in the store tomorrow to see if the error is also on that one, maybe try loading my settings on to it.

Thank you

 

[mmmm]

There is a little sensor at the bottom of the viewfinder which recognises when your face is there or isn’t there and switches to the back screen. Perhaps it’s worth exploring that avenue to see if it’s that that’s making the issue. That’s probably why there’s no issue when auto switching is turned off.

 

[Modesmouse]

When eye controlled focus is off the problem does not happen, the viewfinder is on without any issues. I have also wiped the viewfinder with a clean cloth.

 

[john1970]

Hope you are able to resolve the issue. I wear progressive high-index lenses and have never had luck with the eye control AF on either the R5 Mk2 or R1.

 

[Modesmouse]

Thank you, have any of you had the problem of the viewfinder switching or only the cursor not moving where you look?
It seems like the switching is often triggered when I blink.

 

[Del Paso]

Thank you, have any of you had the problem of the viewfinder switching or only the cursor not moving where you look?
It seems like the switching is often triggered when I blink.

No, never!

 

[Del Paso]

There is a little sensor at the bottom of the viewfinder which recognises when your face is there or isn’t there and switches to the back screen. Perhaps it’s worth exploring that avenue to see if it’s that that’s making the issue. That’s probably why there’s no issue when auto switching is turned off.

Do you perhaps wear wide rimmed glasses?

 

[mmmm]

Do you perhaps wear wide rimmed glasses?

No! But I’m also not having any trouble with anything - I just wanted to mention the sensor to the op in case they weren’t aware.

 

[Modesmouse]

The camera was replaced by a new one by the store today, no problems with the new one =)!

 

[Del Paso]

No! But I’m also not having any trouble with anything - I just wanted to mention the sensor to the op in case they weren’t aware.

Ooops, sorry, I answered the wrong post...